FREE UK DELIVERY ON ORDERS £50+
Delivery & Returns
Free UK delivery from £50 and 30 days to request a return on online orders.
Last updated
Delivery costs and times
We send UK orders by Royal Mail 1st Class. We use Royal Mail International Tracked for overseas orders. Delivery aims start when we dispatch your parcel.
| Region | Postage | Delivery aim |
|---|---|---|
| UK | £4.90 Free from £50 | Next working day Includes Saturdays |
| Europe | £11.75 | 3–5 working days |
| Other regions | £15.99 | 5–7 working days |
Free UK delivery applies when your items total £50 or more after discounts. Checkout shows the delivery options and charge for your address.
Dispatch and tracking
We email you when your order is dispatched and include tracking details where available. Bank holidays, service disruption and customs checks can affect delivery. If you need your order by a particular date, email us before placing it.
Royal Mail 1st Class · Royal Mail International Tracked
International charges
The destination country or delivery operator may charge import VAT, duties or handling fees. These are separate from the delivery charge shown at checkout.
Delayed or missing parcels
Email [email protected] with your order number so we can look into the delivery.
How to return an item
For a change of mind, request a return within 30 days of receiving your online order.
- Tell us what you’re returning. Email [email protected] with your order number and the items you want to return.
- Pack your items. For a change-of-mind return, send them unworn and unwashed with their tags attached. Include your order number and use the original packaging where possible. You can try items on as you would in a shop.
- Post the parcel. Send it within 14 days of telling us and keep your proof of posting.
Return address
ACRON DESIGN UK LTD
41 Abbey Grove, London, SE2 9EU, United Kingdom
Who pays return postage?
You pay the postage for a change-of-mind return. If an item is faulty, damaged or incorrect, email us with your order number and details first so we can arrange the return. We cover reasonable return postage in those cases.
Need another size or colour?
Return the original item for a refund and place a new order for the replacement you want.
When you’ll get your refund
We aim to process eligible refunds to your original payment method within five working days of receiving your return. Your bank or payment provider may take additional time to show the refund.
For a statutory cancellation, we refund within 14 days of receiving the goods or proof you sent them back, whichever comes first. When you cancel the whole order under this right, we also refund the standard delivery charge you paid. Any deduction for handling beyond what is needed to inspect the items follows applicable consumer law.
Cancellation and consumer rights
For most UK online orders, you can cancel within 14 days after receiving the goods. If one order arrives on different days, the period runs from receipt of the last item. Tell us by email or post, then send the goods back within a further 14 days.
Our 30-day returns policy sits alongside your legal rights. For faulty or misdescribed goods, UK consumers generally have 30 days from delivery to reject the item. Repair, replacement or other remedies may apply after that. The same statutory rights apply to sale items.
Model cancellation form
You can copy this wording into an email or letter. A clear cancellation request is enough.
To ACRON DESIGN UK LTD
41 Abbey Grove, London, SE2 9EU, United Kingdom
[email protected]
I wish to cancel my order for the goods listed below.
- Goods and order number
- Date ordered and date received
- Your name and address
- Date of cancellation
- Signature, if sent on paper